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May 10 2014

May 03 2012

April 24 2012

March 02 2012


customer support solution, feedback service

February 22 2012


Worry-free Alternative to Traditional Banking

February 07 2012

Service Science Factory

The place where academia meets business to create innovative services

January 16 2012

February 21 2011

Customer Journey Canvas in Portuguese

Developed by Marc Stickdorn and Jakob Schneider the Customer Journey Canvas is a nice tool described and used in their book on Service Design Thinking.

The idea behind the canvas is to supports the audit of existing services, covering not just the period of time associated when customers face the service, but also the time before (pre-service) and after (post-service) of the customer journey. Since I found it useful I’ve took sometime to translate it to portuguese, so if you’re interested you can find it download it here, or from the service design thinking website.

Put your service to the test and ENJOY! ;)

January 22 2011

November 12 2010

October 18 2010

June 15 2010

Twilio Cloud Communications

Web Service API for building Voice and SMS Applications

February 26 2010


Online Fax Service | Send and Receive Fax Online

November 25 2009

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